Device profiles configure the Terminal display windows for the different physical devices at your venue, including those at Fulfillment Stations, Server Stations, and Runners’ Handhelds. This gives you control over what information each device has access to and allows staff to focus on their respective tasks.
Use Case Examples
- Fulfillment Stations: It’s fairly common for a single venue to have more than one Fulfillment Station and for those Stations to only display orders that they are responsible for executing. An establishment may have a Fulfillment Station in the kitchen that should only display food orders and a separate Fulfillment Station behind the service bar that should only display drink orders. To accomplish this, each of these Stations needs to have its own Device Profile.
- Server Stations / Runners’ Handhelds: Unlike kitchen or service bar stations, there would likely need to be a device at a Server Station or a Runner’s Handheld to display all items on an order, both food and beverage. Additionally, the Device Profile for a Server’s Handheld would need to have the ability to create orders, whereas the kitchen would not need this capability.
Configuring a Device Profile
For each Device Profile, Bbot will be able to customize the following aspects for you:
1. Device Profile Name: How you would like to identify your device profile (example: “Kitchen KDS”)
2. Device Profile Description: A description of the device profile (example: “Configures the tablet to handle kitchen orders”)
3. Access Controls: Screen options that determine the degree of access and control the device profile will have. These display at the bottom of the terminal window, as shown below, highlighted in red
- Locations: This screen displays Location Codes along with their respective orders. There are multiple options configurable for this screen if it is selected to display on the given device profile:
- Stations: This screen displays orders for each Fulfillment Station
- KDS: This is one of the most useful screens, allowing you to view all orders without selecting different Locations or Stations. There are multiple options configurable for this screen if it is selected to display on the given device profile:
- Tips: Here you can see where tips have been made across different Stations and Locations
- Search Orders: This feature allows you to search orders, reprint tickets, send receipts, and issue refunds
- Menu: This function is used to quickly disable/enable menu ite
- Order Control: This screen allows the user to access orders and manipulate their respective statuses
- Create Order: This feature allows the user of the device to create orders directly in the Terminal via the Locations Screen
- Has Chipper: This is for users who have a card reader attached to their device
- Allow Manual CC Entry: This option is only visible to those who have Locations and Create Order features enabled. It will allow staff to enter a guest's credit card information to pay for orders created from the Terminal. To enable this feature, additional paperwork is required.
- Allow Tab Sync: This will allow the device profile to use existing tabs as payments and allow creating new tabs from the terminal.
4. Notifications: Select the order status that will produce a chip sound on the KDS. The KDS will chirp when the order is waiting to be acknowledged by staff.
*Note: When the Terminal polls, it receives a list of orders which have been modified since it last polled. If any of those orders has an item whose status is set to have the Terminal chirp, the Terminal will chirp. At most, once per poll.
5. Locations: Which Location Codes will be tied to this device profile (example: Device Profile only pertains to certain tables, delivery, or pickup)
6. Stations: Determines which Stations will be accessible via the optional Stations screen
7. KDS Stations: Determines which KDS Stations will be accessible via the KDS screen
8. Menus: Which menus will this Device Profile be tied to (example: “Kitchen KDS” should only be tied to the 'Food' menu)
Managing Multiple Device Profiles
You can toggle between Device Profiles on any device that is logged into your account’s Terminal by going to your Settings and choosing the Device Profile option.
For security, you will be prompted to enter your pin when switching Device Profiles. Once a corresponding pin is entered, you will be able to choose from any of the Device Profiles tied to your account.
This is particularly useful if you are at a Station and need to quickly check the status of an order without physically relocating to do so.