Fulfillment Stations

A fulfillment station (sometimes called Prep Station) is a Bbot Terminal where staff fulfills customer orders. Most restaurants have two fulfillment stations: a kitchen and a bar. Others have more, such as one kitchen, the main bar, and a rooftop bar. The fulfillment stations are configured by Bbot during the initial setup of your restaurant and can be changed on request. To choose the fulfillment station a menu item goes to, go to the Bbot Owner Portal and edit the menu item.

Typically, each menu item will have precisely one fulfillment station. For example, this burger is always fulfilled by the kitchen:

When a customer orders through Bbot, each item will be assigned to its fulfillment station. With the setting above, the burger will go to the kitchen station.

Some restaurants operate with multiple service zones, with a bar for each zone. For example, if your restaurant has one kitchen and two bars, and you would like drinks to be directed to different areas, you would need to create multiple stations for each bar, like in the example below.

• Drinks ordered from the rooftop area go to the Roof Bar
• Drinks ordered from the indoor area go to the Indoor Bar
• Food is sent to the kitchen station, regardless of where it's ordered from

To have the items routed to each different station

log into the Owner Panel and navigate to the Delivery Location Editor, select the rooftop Delivery Locations, and set them to be served by the Kitchen and by the Roof Bar, and NOT by the Indoor Bar.

In the same way, you could set the indoor locations to be served by the Kitchen and Indoor Bar? This will prevent orders from going to the wrong bar.

Set the drink items as fulfillable by either bar station. (The station that gets the order will be determined by the guest's delivery location.)

When a customer visits a rooftop Delivery Location and orders a Bud Light, Bbot will send the order to Roof Bar, because it is the prep station which 1) serves the rooftop delivery location AND 2) can fulfill the Bud Light.

You can set the fulfillment stations for multiple items at once: Select multiple items and click the edit button; for additional details, visit this page.

By default, tickets will print at the station that fulfills the item. (This works because, during setup, Bbot configures the ticket printers that belong to each station. The ticket printers can be changed via support request.) 

In rare circumstances, you may want to override the print settings for a particular item. (e.g. maybe sushi items should print at the sushi bar instead of the central kitchen.) You can do this from the menu item editor: turn off 'Prints at the fulfilling station' and instead manually select the desired printers.

For questions about Fulfillment Stations or for assistance with configuring them, please contact our Support Team at bb-support@doordash.com