Viewing and Receiving an Order

To view and begin receiving orders on your Bbot Terminal, start by following these steps to log in.

When an order is received, it will appear on the KDS screen of the Terminal. We recommend keeping your screen on the 'KDS' view to avoid missing orders. 

Tap the order in the KDS to view the complete order.

The order window will show the following information and options:

  1. Order number
  2. Location Code from which the order was placed
  3. How long ago the order was placed
  4. Fulfillment Method
  5. Open order actions screen (actionable)
  6. Items
  7. Expected fulfillment time
  8. Next fulfillment step (actionable)

Continue to tap the order's next fulfillment step at the bottom of the ticket to move it through the process until it is complete. Once an order has been fulfilled, it will move to the Closed Orders tab in the KDS.

*You have the option to set up if and when guests will receive text and/or email notifications about their order as they are moved through this workflow. These can be configured and customized via the Guest Notification Sets section of your Bbot owner panel. 

At any time, you can view an order in more detail by clicking the small white icon in the top right corner to open the order actions screen.

This will show you an expanded view of the order with available actions listed at the bottom of the window.

Here you have the option to select single or multiple menu items to move them throughout the fulfillment process without fulfilling the entire order. This is especially helpful if you want to course out an order by firing some items before others.

From here, you also have the ability to issue a refund, re-print the order, print a receipt for the guest, send a receipt via email or SMS text, snooze an order, or edit the order. For Delivery orders, you'll also see the option to Manage Driver. 

Please visit this article to learn more about your KDS feature!

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