Viewing and Receiving an Order

To view and begin receiving Orders on your Bbot Terminal, first start by logging in by following these steps here.

We recommend keeping your screen on the 'KDS' view to avoid missing orders. When an order is received, it will appear on the KDS screen of the Terminal. 

To view the complete order, tap the order in the KDS. This will communicate to guests that the order has been accepted by staff.

The order window will show all necessary information including the Location Code it was ordered from, its Fulfillment Method, any checkout information configured to appear on the KDS, and the corresponding fulfillment steps. 

Continue to tap the order to move it through the fulfillment steps until it is complete. Once an order has been fulfilled, it will move to the Closed Orders tab in the KDS.

To view an order in more detail, click the small white icon in the top right corner.

This will show you an expanded view of the order.

Here you have the option to select single or multiple menu items to move them throughout the fulfillment process without fulfilling the entire order. This is especially helpful if you want to course out an order by sending some items before others.

From here you also have the ability to issue a refund, re-print the order, print a receipt for the guest, send a receipt via email or SMS text, or snooze an order. For Delivery orders, you'll also see the option to Manage Driver. 

Please visit this article to learn more about your KDS feature!

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