Multi-Vendor Ordering With DoorDash

If you're part of a food hall or would like to have orders from multiple vendors delivered by DoorDash, you can check 'Should orders from this account be delivered with orders from other accounts?' in the DoorDash Drive integration settings. 

Once you do so, you'll be asked to choose the main account for this food hall, which should be the parent account. Each account accepting delivery orders under the parent account should have the Doordash Drive integration connected and this setting selected.

When a multi-vendor delivery order is placed, orders for that vendor will show up at that vendor's Terminal. The Parent account will be able to see all vendor's orders and each order will share the same DoorDash Drive ID. You can also group multi-vendor orders on the printed ticket by creating a custom printing rule using an Order Grouping rule.

For multi-vendor delivery orders, the vendor with the longest prep time (Minutes before Dasher comes for pickup) in the checkout will determine the delivery pickup time. 

For example, if Vendor A has 25 minutes and Vendor B has 35 minutes, the order will be set to 35 minutes. Either the vendor or the Delivery Group Owner needs to have a phone number set in the Account Settings. The Delivery Group Owner (Parent Account) must have a physical address set.

Depending on the desired time of the order, it will be marked as 'Ready For Driver' once the desired time is reached. This can either be the order time requested on the checkout page or when it is fulfilled by the restaurant staff. 

The DoorDash driver will not pick up the orders from each vendor. Please set a single designated pick-up area for the DoorDash drivers to pick up the order from all vendors. Pick-up instructions for the DoorDash driver can be configured in the DoorDash Integration settings in the Bbot App Store.

The order in the KDS for the parent account will also show the chain link icon in the upper left corner of the ticket, indicating that it is a related order. The related order number will also be shown. 

To differentiate the orders, we recommend using unique order prefixes for each different vendor. To update this, you would enter a unique prefix for each vendor in the Presentation to Guests settings in the owner panel. 

Fees

If you are a Multi-Vendor operator, you have two choices on how you want your Delivery Fees and DoorDash Delivery lien (What is being charged to you by DoorDash) structured: 

1. By default, the DoorDash Delivery lien is prorated between the vendors that the guest orders from. For example, if a guest orders $70 from Vendor A and $30 from Vendor B in the same checkout, 70% of the DoorDash Delivery lien will be charged to Vendor A, and 30% of the lien will be charged to Vendor B.

2. You can choose to route all delivery fees from your vendors into your parent account and charge the DoorDash lien to your parent account. If you would like to configure this, please contact Customer Support at support@bbot.menu

For more information on connecting your DoorDash integration, please see the article here or reach out to the Bbot support team at bb-support@doordash.com.