Presentation to Guests

The Presentation to Guests settings allow you to add custom messages to your Bbot ordering page, change the banner images, and display the store hours for your location, in addition to other customizations.

In the Owner Panel, click on 'Presentation to Guests' under the 'Menu Management' heading. 

Menu Banners

To change the menu banner image for the desktop or mobile version of your ordering page, click the which banner you would like to update and click 'Select File' button to choose a file to upload.

Upload Mobile Banner

The best ratio is 2.5/1 (width/height e.g., 400px by 270px) with a max size of 300KB. (Note: changes may not be visible on your menu for a few minutes.  This is normal because the change needs to propagate to the content distribution network which helps speed up page load time.)

Upload Desktop Banner

Upload a banner for your store. The best ratio is 2.5/1 with a max size of 1 MB. (Note: changes may not be visible for a few minutes.  This is normal because the change needs to propagate to the content distribution network which helps speed up page load time.

Upload Logo

To change the logo displayed on the ordering page, click on 'Update Store Logo'.

Click on the 'Select File' button to upload a new logo.

In the pop-up window, you can drag and drop your logo file or double-click the blue + button in the middle to select the file from your computer 'File navigator'. The logo should be no more than 300KB in size.

Messages on Menu Page

The 'Messages on Checkout Page' section allows you to enter specific messages based on whether food or drink is present in their cart or to leave messages that will always appear, regardless of what is ordered, when guests check out. For a clean checkout experience, use as few messages as possible and keep them brief!

  • Bottom of page, if any drinks in cart - If a guest orders an item classified as a drink in the menu item, the custom message you enter will appear at the bottom of the checkout page.
  • Bottom of page, if any food in cart - If a guest orders an item classified as food in the menu item, the custom message you enter will appear at the bottom of the checkout page.
  • Top of page, always shown - The message you enter here will always be displayed on the checkout page at the top, regardless of what items the guest order.
  • Bottom of page, always shown - The message you enter here will always be displayed on the checkout page at the top, regardless of what items the guest order.

If you want to leave a message for your guests on the 'Main Menu' page of your ordering site, the message will always appear below your menu banner.

To ensure the hours are displayed on the menu page, you would need to make sure the Show Store Hours option is turned on.

You can also add in-line images to any of the message fields on this page. Click the "Insert" button, and click "Image"

You can then copy and paste the image URL into the "Source" field, as well as enter an image description and picture dimensions settings. 

Store Hours 

To have your operating hours displayed on the menu page, you can enter a custom message and the hours of operation in the dialogue box shown below. You are also able to insert a link to an external website by clicking the 'Insert' dropdown menu as well as changing the formatting in the 'Format' menu. Please note that this is just for the guest's information- it does not override the hours configured within Menu Settings.

Once you've entered the store hour information, click the 'Show Store Hours' slider and then click save. 

Other Settings

Order Number Prefix

Allows you to add an alphabetical prefix to all of your order numbers. This is particularly useful if you are using Bbot across multiple venues. For example, all orders that are placed at "Robinhood Restaurant" could receive the prefix "RR" and all orders that are placed at "Sherwood Forest Tavern" could receive the prefix "SFT."

Be sure to select 'Save' after changes have been made. 

Order Number Daily Reset

This setting will reset your order numbers to 1 around 4 AM daily. 

Order Number Max Digits

This allows you to change your order numbers to be 3, 4, or 5 digits long.

Be sure to select 'Save' after changes have been made. 

Card Statements

The 'descriptor' box allows you to adjust the name of the charge that appears on your guest's credit card statement. It should match your business name or display a shortened version of it. The descriptor will always have a 'BB' at the beginning of it.

  • An unclear name increases the chance of chargebacks
  • Limit is 16 characters
  • Some banks may display fewer characters or may convert to all caps
  • Cannot contain the following characters: < > \ ' "

"Grab another Drink" SMS Notification

This setting will allow you to enable order and disable the "Grab Another Drink" SMS Notification

Be sure to select 'Save' after changes have been made. 

For questions or help with configuring any of these settings, please contact our Support Team at bb-support@doordash.com.