Chargeback Details Report

For help accessing reports please see Accessing the Report Builder & Using the Options

For more information regarding chargebacks, please see How Does Bbot Handle Chargebacks.

The Chargeback Details report will allow you to view all transactions that have been disputed by guests.  The report shows data for the following:

Chargeback date - Date the chargeback for the 'order numbers' on the 'order date' was applied.Chargeback reason - When a payment is disputed by a cardholder, their card issuer assigns one of the following categories to best describe the reason for it.

  • Credit not processed
  • Duplicate
  • Fraudulent
  • General
  • Product not received
  • Product unacceptable
  • Subscription canceled
  • Unrecognized

Order date - Date the guest placed the 'order numbers' on the 'order date'.

Order numbers - Number associated with the guest's order on the 'order date'.

Name on card - Name on the credit card (if available) charged for the 'order numbers' on the 'order date'

Card last 4 - The last 4 digits of the credit card charged for 'order numbers' on the 'order date'.

Card brand - The type of credit card charged for 'order numbers' on the 'order date'.

Card zip - Zip code (if captured) of the credit card charged for 'order numbers' on the 'order date'.

Transaction id - Bbot number associated with the ‘order numbers’ on the ‘date’.  This uniquely identifies a specific order in Bbot. (Because the guest-facing Order Numbers wrap around and repeat after Order 999.) The order id can be used to search for the order in other reports.

Location - The code attached to the 'order numbers' on the 'order date' signifying which ‘Tables / Location Codes’ the order was placed from.  Please see Location Codes for more information.

User unique id - Bbot number associated with the guest or device guest used when placing the 'order numbers' on the 'order date'. 

User signed in - Denotes whether the guest placing the 'order numbers' on the 'order date' was signed into a Bbot account. 

Guest name - Name of guest (if captured) that placed the 'order numbers' on the 'order date'.

Guest phone - Phone number (if captured) of the guest that placed the 'order numbers' on the 'order date'.

Guest email - Email (if captured) of the guest that placed the 'order numbers' on the 'order date'.

Reporting categories pretax - A reporting category can be attached to each specific menu item.  The Chargeback Details report displays the pre-tax total dollar amount of the menu items sold for the 'order number' on the 'order date' under each category that has been created. 

Reporting categories tip - A reporting category can be attached to each specific menu item.  The Chargeback Details report displays the tip total dollar amount of the menu items sold for the 'order numbers' on the 'order date' under each category that has been created. 

Orders delivery - Total dollar amount of service charges applied to the 'order numbers' on the 'order date'.

Orders tax - Total dollar amount of tax applied to the 'order numbers' on the 'order date'.

Orders total - Total dollar amount including tax and service charges for the 'order numbers' on the 'order date'.

Chargeback total principal - The principal amount of the chargeback for the 'order numbers' on the 'order date' which will be the reverse of the 'orders total' column.

Chargeback total bank fees - When a chargeback occurs, the customer's bank reverses the disputed payment, and also deducts a $15 dispute processing fee from Stripe.  The $15 dispute processing fee is displayed here. 

Charged-back processing fees - The fee paid to Bbot for the 'order numbers' on the 'order date'.

Charged-back principal in transfer - The total dollar amount of the chargeback after removing the processing fees.

Charged-back bank fees in transfer - The $15 dispute processing fee from the customer's bank is displayed here as this will be added to the 'charged-back principal in transfer' amount. 

Net bank transfer - Total dollar amount applied to the bank transfer on the 'chargeback date' regarding the 'order numbers' on the 'order date'. 

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