Service Charges

Service Charges can be added to cover delivery fees, event fees, and other fees that are charged to your guests upon checkout. 

To create a new service charge or adjust any current services you have, first log in to the Bbot Owner Panel and then click on "Service Charges"

Add New Service Charge

Clicking "Service Charges" from the Owner Panel will direct you to the below screen. Click the + button in the bottom left corner.

A pop-up box will appear with the options available to set up the new Service Charge.

"Charge Name" allows you to set the name for the Service Charge you are creating

Service Charges can be configured as a percentage of the sale, a set dollar amount, or some combination of the two.

If you expand the "Advanced Settings" section then you can access additional settings.

Use the Charge Name for display on checkout and receipts: Indicates that the name entered earlier will be both internal and external facing. If you would prefer that previously entered name to be internal only then you will uncheck that box and enter the alternate name that you would like displayed to guests

  • Use the default tax rate for this fee: Indicates that the default tax rate that was configured within your Account Settings should be applied to this Service Charge. If the Service Charge should either not be taxed or should be taxed at a different rate then you will uncheck that box and enter the alternate tax rate.
  • Visible to Owners: Indicates that the Service Charge is only visible to account Owners. If you want Managers to also have access to this Service Charge then you will uncheck that box.
  • Fulfillment methods for which this fee is applied: Check or uncheck boxes next to fulfillment methods based on which ones the Service Charge should be applied to. For instance, a Delivery Fee Service Charge would only have the boxes next to appropriate Driver Delivery fulfillment methods.
  • Locations at which this fee is applied: Check or uncheck boxes next to location codes based on which ones the Service Charge should be applied to. For instance, an On-Site Dining Service fee would only have the boxes next to the tables checked but none of the boxes next to delivery or pickup location codes.

Note: If you are integrated with Toast, you must follow the steps outlined in 'Appendix C: Service Charges' of this article to properly link your Bbot 'Service Charges' with Toast 'Service Charges'

If you have any questions or if you need any assistance configuring the Service Fees, please contact our support team at support@bbot.menu.

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