Service Charges

Service Charges can be added to cover delivery fees, event fees, and other fees charged to your guests upon checkout. 

To create a new service charge, or adjust any current services you have, log in to the Bbot Owner Panel and click 'Service Charges' under the 'Restaurant Setup' heading.

To create a new Service Charge, click the 'Add' button.

In the popup window, enter the name of the charge and the service charge amount, either a percentage of the subtotal or a flat amount. If you want both a percentage and a flat dollar amount, you can enter an amount in both fields.

Use the Charge Name for display on checkout and receipts: Indicates that the name entered earlier will be both internal and external facing. If you would prefer that the previously entered name be internal only, then you will uncheck that box and enter the alternate name that you would like displayed to guests

• Use the default tax rate for this fee: Indicates that the default tax rate configured within your Account Settings should be applied to this Service Charge. If the Service Charge should either not be taxed or should be taxed at a different rate, then you will uncheck that box and enter the alternate tax rate.
• Visible to Owners: Indicates that the Service Charge is only visible to account Owners. If you want Managers also to have access to this Service Charge then you can uncheck that box.
• Fulfillment methods for which this fee is applied: Check or uncheck boxes next to fulfillment methods based on which ones the Service Charge should be applied to. For instance, a Delivery Fee Service Charge would only have the boxes next to appropriate Driver Delivery fulfillment methods.
• Locations at which this fee is applied: Check or uncheck boxes next to location codes based on which ones the Service Charge should be applied to. For instance, an On-Site Dining Service fee would only have the boxes next to the tables checked but none of the boxes next to delivery or pickup location codes.

Service Charges on Multivendor Accounts

If you have a one-time fee on a multi-vendor order, such as a delivery fee, it should be configured on the parent account only. The fee is applied based on the fulfillment methods and location codes you select; any child menu displayed on the parent ordering page will automatically apply the fee.

If new vendors are added after the fee is created, you will need to delete and recreate the fee for it to apply to your newly added vendors, as well. Any fees that should stack, such as fees collected for the individual vendors, should be configured on the child account.

When a service charge is applied to a multivendor order, it is assigned to a random vendor on the guest's order. If all items for the vendor the service charge is assigned to are refunded, the service charge will be reassigned to another vendor.

The parent account delivery fee must be applied to all available location codes. This allows all orders placed under these location codes to have a single delivery fee attached. However, this fee will not apply to orders placed under the child account's native location codes.

Note: If you are integrated with Toast, you must follow the steps outlined in 'Appendix C: Service Charges' of this article to properly link your Bbot 'Service Charges' with Toast 'Service Charges'

If you have any questions or need assistance configuring the Service Fees, please contact our support team at support@bbot.menu.