Counter Service Mode

Counter Service Mode features a brand new, refreshed, modern look and allows your staff and guests a seamless experience, making for a more effortless checkout experience.

Counter Service Mode can only be enabled on one Location Code per Device Profile. Please contact Bbot Support to get this properly configured for you.

To enter Counter Service Mode, open the Terminal on your Bbot Device and click on 'Locations' at the bottom of the screen.

In the Locations screen, click the corresponding Location to be taken to Counter Service Mode. 

In Counter Service Mode, all Menu Headings will be listed on the bottom of the screen, and by tapping on a menu heading, you'll see all menu items. Staff members can also type in item names in the Search bar instead of scrolling through items to find them.

After a staff member selects a menu item, they can select any required or optional modifiers, enter seat numbers, or add special requests. Once these are selected, tap "Done" to add the menu item to an order. 

To remove items from an order, staff can select "Multi" at the top of the screen and remove specific items. Selecting "Remove" will clear all items.

"Quick Pay" will lead to a checkout screen with a summary of the guest's order, the option to add a promo code, a tip, and an email or phone number for a receipt. 

  If a restaurant has Tabs enabled, two checkout options may be visible.

After selecting either of these options, the guest can tap, swipe, or insert their card to add their payment method.

Once the payment is processed, the guest can have a receipt sent via email or text, and the staff member can click 'New Order' to return to the main Counter Service screen.

*Note*: Counter Service mode does not currently support Required Checkout Information or selecting more than one of the same modifiers.

To have Counter Service Mode enabled or for any questions, please contact our Support Team at bb-support@doordash.com.