Service Fees with POS Integration FAQ
Q. Can I add a Service Fee/Charge if my Bbot account is integrated with Toast?
Yes, you will need to add the Service Charge in your POS, and you can then add the Service Charge to Bbot. To add a Service Fee with a Toast integration, first follow the steps outlined in Appendix C of Configuring Toast Integration. Once the Service Charge is added in Toast, you can then add the Service Charge in Bbot. The Service Charge in Toast will need to match Service Charge you add in Bbot.
Q. Can I add a Service Charge if my Bbot account is integrated with my Micros 3700 POS?
Yes, you will need to add the Service Charge in your POS, and you can then add the Service Charge to Bbot. Go into your POS Configuration > Revenue Center tab > RVC Discount / Service. You can set a single automatic service charge per revenue center. Once the Service Charge is added in Micros, the service charge will inject from your POS and will not need to be added in Bbot.
Q. Can I add a Service Charge if my Bbot account is integrated with my Micros Symphony POS?
Yes, you will need to add the Service Charge in your POS, and you can then add the Service Charge to Bbot. Click here to learn how to add the Service Charge in your POS. Once the Service Charge is added in Micros, the service charge will be injected from your POS and will not need to be added in Bbot.
Q. Can I add a Service Charge if my Bbot account is integrated with my Aloha POS?
No, Aloha POS does not allow Service Charges at this time.
Q. How are Service Charges distributed within a multivendor setup?
Once set within the Owner Panel on the Parent, the Service Charge gets attached randomly to one of the orders produced by the checkout. This way, the Service Charge appears appropriately on the vendor's receipts. If that vendor then refunds all the items, the service charge moves to another vendor to stay constant.
For more questions or assistance with configuring Service Charges, please contact with our Support Team at bb-support@doordash.com.