Promo Codes FAQ

Q. How do I add a Promo Code in Bbot?

From your 'Bbot Owner Portal' Home screen, head to the 'Restaurant Setup' tab, and the 'Promos + Discounts' Section.

Q. Can I add a Promo Code if my Bbot account is integrated with Toast?

Yes! If you have a Toast integration, you will first need to add a corresponding Discount in Toast before creating the desired Promo Code in Bbot. To configure the Discount in Toast, follow the instructions for adding a Promo code when using a Toast integration here.

Q. Can I add a Promo Code if my Bbot account is integrated with Omnivore (Micros/Aloha/Symphony POS)?

The answer to this varies. Reach out to your Implementation Specialist for more information on your particular configuration.

Q. What is the difference between New User Discounts, Employee Discounts, and Promo Code Promotions?

New Customer Discounts are to incentivize new business and are specifically for new guests. You may choose to offer a percent or a fixed amount discount. The new customer is identified by their email address, so they will need to be logged into their Bbot Account in order for the discount to be automatically applied at checkout. Should you choose to create a New Customer Discount, you will only want to have one active at a time. Adding more than one New Customer Discount can cause issues at checkout or unintendedly steep discounts, as the system will attempt to automatically apply all of them to a given order.

User/Employee Discounts are intended for staff usage. These are also specific to email addresses, so staff will need to be signed into a Bbot Account with the email address that is associated with a given User/Employee Discount in order for the discount to be automatically applied at checkout. You can add more than one discount of this type, however, you will only want a given employee to be associated with a single User/Employee Discount. 

Promo Codes are unique codes that you create for your guests to enter at checkout. Promo codes are not specific to email addresses, so guests do not need to be signed into a Bbot Account to take advantage of a Promo Code. Unlike the other two discounts, Promo Codes are not automatically applied at checkout; instead, they need to be manually entered into the 'Promo Code' field at checkout to be applied to the order. 

Click here to learn more on configuring each of these Discount/Promotion Types

Q. Can a Single Foodhall Vendor add a Promo Code?

No, a food hall vendor may only add a promo code when every vendor in the food hall is also using the same exact promo code. This feature does not work for singular food hall vendors. If a singular vendor adds a promo code, guests will receive an error message at checkout. For a promo code to apply to all items in a multi-vendor checkout, the promo code must be set at the parent level with no instances of the promo code on any of the child accounts.

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