Stuart Delivery Integration

Stuart is an independent courier company based out of the UK. Retailers, restaurants, and other standard establishments use Stuart’s services to get packages/food delivered to other businesses or residences. It is currently operating in three countries and 78 cities. Bbot has partnered with Stuart to provide our customers with an additional food delivery option in the UK.

Stuart Integration Features

Manually Cancel Orders: Ability to manually cancel orders.
Automatically Call Driver: A delivery driver will automatically be called once an order is submitted based on the settings described in the setup directions that follow. For 'Order Ahead' delivery orders, the driver will be called to arrive at the start of the desired timeblock of the order.
Address Confirmation: DoorDash Drive's technology will confirm that the address is deliverable before accepting the order.

Setting Up Your Stuart Integration

1) Create an account in Stuart. Get in touch with a representative through this form.

2) Go to the Owner Panel and select 'Bbot App Store' under 'Integrations.

3) Select the 'Connect Stuart' button.

4) You will see a window pop up and will be required to enter the following information:

Enable this Integration: Check the box if you would like to enable this integration.

API Client Key: The application programming interface ID that is provided by Stuart.
API Secret: This will be provided to you by Stuart.
Minutes Before Driver Comes for Pickup: The lead time needed to prepare the order after it is placed and before it is picked up by the driver. This only applies to ASAP orders.
Maximum Delivery Cost Allowed Per Order: Stuart delivery fees are variable based on the size of the package and the distance of the delivery (please see the delivery fees chart below). This setting is the maximum allowable delivery cost for an order, which is ultimately charged to the venue directly by Stuart. Any orders that incur delivery costs higher than this threshold will not process.
Other Requirements for Stuart: Merchant phone number and physical address should appear as 'YES' in order for your integration to work properly.
Update Webhook URL: For restaurants to be able to see driver status updates in their terminal, navigate to https://admin.stuart.com/client/api and enter the webhook URL from Bbot.
5) Click on ‘SUBMIT’ which completes the integration.

Delivery Fees

Delivery Fees: Stuart uses distance and vehicle type to calculate the delivery fee, which is paid by the restaurant.

** To prevent 'Insufficient Funds' errors on delivery orders, it is imperative that you connect a payment method in your Stuart account.

Bbot Service Charges: If you would like to pass on the delivery fees on to the guest, you can create a charge under 'Service Charges' in Bbot owner panel.

Delivery Zones

Currently, Stuart operates in London as well as several other cities within the United Kingdom.

London:

Balham
Barking
Barkingside
Barnet
Battersea
Bethnal Green
Borehamwood
Brent Cross
Brixton
Camden
Canary Wharf
Canning Town
Central London
Chingford Mount
Chiswick
Clapham
Colindale
Dalston
Ealing
East Finchley
East London
Edgware
Edmonton
Enfield
Finsbury Park
Golders Green
Goodmayes
Greenford
Greenwich
Hampstead
Harrow Central
Harrow North
Harrow South
Highbury
Holland Park
Hornchurch
Hounslow
Kennington
Kingston
Lewisham
Leyton
Mitcham
New Malden
Norbury
North Finchley
Paddington
Peckham
Putney
Queens Park
Richmond
Romford
Ruislip
South Kensington
South Woodford
Southgate
Southwark
Stanmore
Stoke Newington
Stratford
Surrey Quays
Teddington
Tooting
Tottenham
Twickenham
Uxbridge
Walthamstow
Wandsworth
Wembley
Westminster
Willesden
Wimbledon
Wood Green

Outskirts of London:

Basildon
Birmingham
Blackpool
Bournemouth
Brighton
Bristol
Cambridge
Cardiff
Darlington
Derby
Exeter
Gillingham
Grimsby
Huddersfield
Hull
Leeds
Leicester
Liverpool
Manchester
Milton Keynes
Newcastle-Gateshead
Northampton
Nottingham
Oxford
Plymouth
Reading
Sheffield
South Shields
Southampton
Sunderland
Swansea
Teesside
Wakefield
Warrington