Catering

Using the Catering fulfillment method workflow provides your location to utilize online ordering for catering pickup or delivery. Currently, there are no third-party integrations that support catering delivery; all deliveries would be the staff's responsibility at your location.

Guests will be able to select 'catering' on the landing page and will be directed to the respective menu.

The venue will receive an email that a catering order has been placed, along with any required checkout information that has been configured and a summary of the order.

In the email, you can click the 'Respond in Terminal' link, which will open the Bbot Web Terminal in a new window where you can either accept or refund the order.

In the terminal, the catering order will be shown under the 'Future Orders' tab. The order will automatically un-snooze 45 minutes before the desired delivery time from the guest.

Once the order has been un-snoozed, it will move to the 'Current Orders Tab', where you can tap on the order to mark it as accepted. If you are using a POS integration like Toast or Square, you can choose if orders are accepted automatically or not.

If you cannot fulfill the order or choose to refuse the order, you can refund the order from the terminal. To refund the order, click on the order number at the top of the ticket.

Tap 'Toggle Select All/None' to select all items, and then tap 'Refund'. 

In the pop-up window, you can either select which items to refund or the amount to refund. After selecting the items or amount, select a reason for the refund and tap the 'Refund' button. 

When the kitchen fulfills the order, the order can be moved to 'Preparing Your Order' by tapping on the status at the bottom of the ticket. The guest will receive a text alert advising their order is being prepared.

When the order is completed, you can move it to the next status 'Waiting For Delivery' by tapping the ticket.

When the driver picks up the order for delivery, you will need to update the status again to 'Delivering' which will notify the guest their order is on the way, if you've enabled text message notifications for that status in the Guest Notification Sets.

When the order has been delivered, you can navigate to the 'Recently Fulfilled' tab and tap 'Delivered to update the status for the guest.

For questions about the order flow for Catering or for assistance with configuration issues, please contact our Support team at bb-support@doordash.com.