Orkestro Delivery Integration

Bbot has partnered with Orkestro to provide our customers with an additional food delivery option in the UK. Orkestro is a courier aggregator and a logistics and supply chain company based out of the UK. Retailers, restaurants, and other establishments use Orkestro’s services to deliver packages/food.

As an aggregator of multiple courier fleets, Orkestro is connected to several other smaller courier companies that supply drivers and transportation. As a result, establishments that use Orkestro are able to access multiple courier services at once. 

Orkestro Integration Features

  • Manually Cancel Orders: Ability to manually cancel an Orkestro order. 
  • Automatically Call Driver: A delivery driver will automatically be called once an order is submitted based on the settings described in the setup directions that follow. For 'Order Ahead' delivery orders, the driver will be called to arrive at the start of the desired timeblock of the order.
  • Order Status: The guest will be provided with the current status of their order on the checkout page as their order is updated in the KDS.
  • Address Confirmation: Orkestro's technology will confirm that the address is deliverable before accepting the order.


Delivery Fees & Service Charges

  • Orkestro Delivery Fees: Orkestro uses distance and vehicle type to calculate the delivery fee, which is paid by the restaurant. See the chart below for details. 

* To prevent 'Insufficient Funds' errors on delivery orders, it is imperative that you connect a payment method in your Orkestro account.

  •  Bbot Service Charges: If you would like to pass on the delivery fees to the guest, you can create a Service Charge in Bbot Admin Panel to be applied to delivery orders.


Connecting Orkestro

1. Create an Orkestro account by reaching out to an Orkestro representative via the online form. Once you've done so, Orkestro will provide you with an API key that you will need to complete your integration.

2. To connect Orkestro to your Bbot account, navigate to your Bbot Owner Panel and select ‘Bbot App Store’ under 'Itegrations'.

3. Use the drop down menu to select 'Reservations, Rewards, & More' then click on the 'Connect Okestro’ button.

3. You will see a window pop up and will be required to enter the following:

  • Integration Requirements: If any of these are marked as 'NO,' you will need to first configure these settings before executing the integration.
  • API Key: The application programming interface key (code) that is required to communicate between two technologies. This is provided to you by Orkestro.
  • Driver Pickup Instructions: Any specific instructions that need to be added.
  • Minutes Before Driver Comes for Pickup: The time needed to prepare the order before it is picked up by the driver.

4. Once you have filled out all of the information and 'Other Requirements' are complete, click on ‘Save’ which will complete the integration.