How to Connect Ovation

Ovation is a guest feedback solution that provides real-time data for guest responses to help with recovering a guest after a negative experience as well as text message marketing and rewards for completing surveys. This allows you to find out how your drive-thru, third-party delivery, pickups, and in-store customers are feeling, and get instant insights to improve.

You will first need to sign up for Ovation at: ovationup.com/demo-request/. Once you are signed up, you will need to log into the Bbot Owner Panel to connect your Ovation Integration.

After navigating to the Owner Panel, click the 'Bbot App Store' tab under the 'Integrations" heading. 

You can use the drop-down menu to select 'Feedback and Intelligence' or type 'Ovation' into the search bar. Once you've found the Ovation integration tile, click 'Connect O

In the pop-up window, enter the API Key that was provided when you signed up for Ovation. Click the 'Enter' button to save your API information and connect the integration. 

When the Ovation integration is connected, a guest will receive a text requesting that they review their experience with a QR code that will direct them to the survey. Ovation can also attach a reward to the survey for completing it. 

When the guest scans the QR code, it will take them to a page where they're able to rate their experience from 1 to 5 stars. If the guest selects 1 to 3 stars, they'll be asked to provide more information about their experience which will be retained in the Ovation backend where staff can respond to guests to resolve issues.

After completing the survey, the guest will be able to enter their phone number to receive a reward in the form of a promo code that they can use on future Bbot orders or enter into a drawing for a reward, as well.

For any questions about connecting the Ovation integration or questions about Ovation features, please contact our Support Team at support@bbot.menu.