DoorDash Drive Support

Requiring Immediate Resolution: Live Orders

  • Dasher is 15+ minutes late to the store
  • Dasher took the wrong food
  • The guest calls the store & cancels order

Please call DoorDash support (855) 973-1040

(90% wait time under 4 minutes)

  • State that you are calling about a DoorDash Drive Delivery
  • Provide DoorDash with Store Name, Customer Name, Customer Phone Number, Delivery ID (show in the Bbot KDS)

Non-Immediate Resolution: Other Issues

  • If the guest has a complaint & wants a refund
  • If a dasher was rude to the store or customer
  • Billing/ Refunds processing

Take care of your customer, and then email merchant-drive-support@doordash.com

(90% wait time within 48 hours)

  • State that you are calling about a DoorDash Drive Delivery
  • Provide DoorDash with Store Name, Customer Name, Delivery ID

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