Emailing a Receipt From the Owner Panel

When guests order on Bbot, a guest can request to have a receipt emailed to them on the Order Status page. If a guest reaches out to have a receipt emailed to them, you can send a receipt via email in the Owner Panel. 

Log into the Owner Panel and click 'Past Orders' under the 'Financials' heading.

In the 'Search Orders' screen, the twenty most recent orders will be displayed along with the information below for each order.

• Order number
• Account name
• Order date
• Location code the order was placed through
• Last 4 digits of the credit card used
• Total charge
• Total number of items ordered.

To change the date range of the orders, click on 'Start Date' or 'End Date' and enter the specific date you'd like to search.

If you would like to narrow the search results, you can click 'Add Filter' and select one of the variables shown below.

Once you've found the guest's order, click the '+' sign next to the order to open a dropdown menu with a summary of the order. To issue the guest receipt, click 'Email Receipt'.

In the popup window, enter the guest's email address and click 'Send'.

For help or questions about providing a guest with a receipt, please get in touch with our Support Team at bb-support@doordash.com.