Toast Server Initiated Tabs

Server Initiated Tabs is an even deeper integration between Bbot & Toast.

The basis of this new functionality is Bbot’s Hybrid Toast Tabs product, which allows Servers and/or Guests to add to their open Bbot check.

Server Initiated Tabs will now allow for:

  1. Guests are to claim a Toast-Bbot Tab that was started in Toast
  2. Guests to claim the Tab, add to their order, and/or checkout via Bbot
  3. Servers to start a Bbot tab directly from Toast
  4. Servers to add items to a guest’s Tab from Toast

Deep Dive: Bbot Server Initiated Tabs

  • Staff begins by creating and assigning a new Toast tab (within Toast) to a guest’s table.
  • Guests can then access, claim, and use their open Toast tab by scanning the Bbot QR code at their corresponding table (ex. Table 10).
  • Only unclaimed Toast tabs started by a server will be visible to a guest when scanning a QR code.
  • Standard Bbot Tabs opened via Bbot will not be visible to be claimed by a guest.
  • If there are no unclaimed tabs, guests will be directed to the menu as usual.
  • We recommend collecting a tab name to start a Toast Tab so it appears under “Find your Tab” vs. displaying items.
  • Guests can always view the open Tab before claiming.

Adding to your Tab

Guest Scans Bbot QR Code

Select their Open Tab or Start New

The guest chooses to Order More or Close Tab.

Guest is prompted to add their payment info to Claim their Tab and is prompted to add to order.

Closing a Tab

  • Guests can scan the Bbot QR Code to close out their experience at any time, without flagging down a server!
  • They will follow the same flow by adding their Payment Info (Ex. Apple Pay) and following the Close Tab prompts.
  • Within Toast, the check will then show as Toast Check Status: Paid / Closed with the Bbot-injected Credit card information

             Claim                            Close                           Payment                      Submit                       Complete

Starting a Bbot Tab from Toast KDS

Start a Tab in Toast directly from the KDS under the Orders or Tables Screen.

  1. Select your Table
  2. Begin a new Tab
  3. (Optional) Select “Set Tab Name” & add Name
  4. Add item(s) to order
  5. Press Send

The tab is now visible to the Guest by scanning the Bbot QR Code at their Table!

Here is the full Toast article & video on how to Start a Toast Tab.