Server Delivery With Expo Workflow

The 'Server Delivery with Expo' workflow is a setup used for food hall-type settings where a runner, not associated with the vendor/establishment (normally hired by the food hall itself), runs food to the guest. 

I. Receiving an Order

Orders are received on the Bbot KDS screen at the Outlet.

• Guest Texts: After checkout. the guest will receive a text message that their order has been received successfully by each vendor.
• Order Status: The guest will simultaneously see the order status on the checkout page as ‘Waiting’.

• Accepted Order: The venue/operator will then accept the order by clicking on the order to view items associated with the order.
• Accepted Status: The checkout page will update to ‘Accepted by Staff’. Guests will be able to follow along as the order is moved to each step in the Bbot KDS.

II. Runner Claims the Order

The runner will select the order and click Claim. They will be responsible for picking up that order (and associated)  from that vendor once ready.

III. Vendor Prepares Order

Each respective vendor will prepare their order. Once completed, they will mark the order as ‘Waiting for Delivery’. For multivendor orders, when the vendor marks the order as completed, it will move into 'Past Orders' but will still be shown on the Expo KDS. 

IV. Waiting For Delivery 

The runner will receive a notification ping on their handheld device when the order is ‘Waiting for Delivery’ (marked by the restaurant). In the Stations View, the runner will be able to see where there is an order ready.

V. Delivering

After the order has been claimed, the Runner will pick up the order and mark the order as ‘Delivering’. The guest is alerted via text message that the order has been picked up. 

VI. Delivered

Once the Runner has delivered the order to the guest, they will mark it as 'Delivered' which will move the order to the 'Past Orders' tab in the KDS.

*Collecting Multiple Orders

When claiming an order, it’s important to confirm if it is a multi-vendor order. Multi-vendor orders will show the original order number for the vendor, with affiliated orders to the right. Each restaurant has a two-letter prefix. Be sure to collect all orders before delivering them to the guest.

If the order is actually a portion of a larger order, the above steps should be completed for all portions and the order should be combined for server delivery. These orders can be found in the Locations Tab or the Stations Tab.