Negative "Balance Due" on Toast

There are certain cases when you can end up with a negative payment balance on your Bbot order in your Toast system. (i.e. voiding a paid modifier in Toast). This typically means that adjustments have been made to the Toast check after Bbot injection such that the amount of money that initially came in from Bbot is more than the amount presently owed on the check. When Toast says there is a negative “Balance Due” (double negative), that means they've accepted too much money for the check.

In order to reconcile a negative "Balance Due" on the check, follow these steps: 

• Locate the check in your "Previous Checks" screen in your Toast terminal by clicking the 3 dots in the top-right screen of the terminal

• After locating the check, click the "Update" button.

• Press the "Pay ($)" button in order to get to the payment screen

• Select the Bbot payment and press "Remove" 
• Reapply the Bbot payment by pressing "Other" and selecting the Bbot payment option
  
  Note: After you complete this process, always verify that the Toast and Bbot check amounts are the same! If there is a discrepancy, this will lead to mismatching sales figures when reconciling accounting between systems.